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Frequently Asked Questions
IRA Questions Rollover Questions General Questions

1. What is a Rollover?

A Rollover is the process of moving your retirement account with a previous employer into an Individual Retirement Account (IRA). Rolling over to an IRA allows you to keep your account tax-deferred.

Learn more about rolling your retirement account into an IRA with ING DIRECT

2. Why roll over my retirement plan?

When you change jobs, it's easy to forget about your retirement account. Rolling over your 401(k), 403(b) or another retirement account into an IRA allows you to take charge and actively manage your retirement account. Also, some retirement plans may force you to take a distribution when you leave the employer.

3. How do I roll over my retirement plan to ING DIRECT?

If you don't have one already, the first step is to open an IRA. Then, follow the instructions below to transfer funds or assets from another financial institution.

Savings Accounts and CDs

Follow these instructions to request a rollover into your IRA Savings Account with ING DIRECT:

  1. Log in to ingdirect.com with your Customer Number or Saver ID and PIN
  2. Click on your IRA Plan
  3. Click on the Request for Direct Rollover form
  4. Print, complete, and return the form to us by fax or mail:

    Fax: 1-866-464-2699

    ING DIRECT IRA Servicing
    PO Box 60
    St. Cloud, MN 56302

Investment Accounts

Follow these instructions to request a transfer into your IRA with ShareBuilder from ING DIRECT:

  1. Log in to your ShareBuilder account
  2. Go to Accounts > Forms & Applications > IRA
  3. Click on the IRA Rollover form
  4. Print, complete, and return the form to us by fax or mail:

    Fax: 1-425-467-7595

    ShareBuilder Securities Corporation
    PO Box 1728
    Bellevue, WA 98009-1728

Once we receive all your paperwork, the process normally takes anywhere from 3 to 6 weeks. In some instances, it may take longer.

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4. How long does it take for a rollover to be complete?

Once we receive all your paperwork, the process normally takes anywhere from 3 to 6 weeks. In some instances, it may take longer.

5. What is a direct rollover?

A direct rollover is the payment of your plan distribution directly to a traditional IRA or other eligible retirement plan of your choice. Your direct rollover distribution check may be given to you or sent directly to ING DIRECT or ShareBuilder. In all instances, however, the direct rollover check must be made payable to:

  • For Savings Accounts and CDs
    ING DIRECT, FBO [Your Name]
  • For Investment Accounts
    ShareBuilder Securities Corporation, FBO [Your Name]

6. Are there any tax penalties when doing a rollover?

When you roll over your money directly from a 401(k) or another type of retirement plan into an IRA, there are typically no tax penalties.

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7. Does it cost anything to roll my account over?

There is no cost to roll over an IRA or 401(k). The other financial institution may charge fees for transferring the retirement plan to ING DIRECT.

8. What type of retirement plans can I roll over into an IRA?

There are several types of qualified retirement plans that can be rolled over into an IRA:

  • 401(k) - Retirement plan offered by many employers
  • 457(b) - For local and state government workers
  • 403(b) - For public educators and some non-profit employees
  • Thrift Savings Plans (TSPs) - For U.S. government employees
  • Other account types may also be accepted

If you have any questions, contact a Retirement Specialist at 877-464-0292.

9. How do I request a rollover from my previous employer?

Contact a Rollover Specialist using the information below:

10. Can I roll over my retirement money if I received a distribution check?

You can roll it over if the check is made out like the following:

  • For IRA Savings Accounts and CDs
    ING DIRECT, FBO [Your Name]
  • For Investment Accounts
    ShareBuilder Securities Corporation, FBO [Your Name]

However, if the check is made out in your name, you may have to deposit this check into your checking account and write out a check to either ING DIRECT (for a savings account) or ShareBuilder Securities Corporation (for an investment account) for the entire amount. You normally have 60 days to roll over the funds into an IRA to avoid any penalties and taxes.

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